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1. An imminent threat is defined as:

2. 2. Which circumstances should be taken into consideration when determining whether to use force?

3. The professional presence, appearance, and verbal commands used by uniformed security personnel are considered a force option.

4. What would be an appropriate force option for a subject who is passive but non- compliant (does not listen to verbal commands but is not physically resistant)?

5. A security guard must break up a fight if it occurs across the street from a property that they are guarding.

6. If you cannot prevent an incident, you should:

7. Actions based on poor judgment will have zero consequences for you and your employer.

8. The written report to the Bureau after a physical altercation must include the following:

9. All of the following are benefits of practicing de-escalation except:

10. What is not part of assessing a situation?

11. De-escalation techniques attempted or utilized should be documented in appropriate incident reports.

12. When communicating with an individual who speaks limited English, a good technique is to:

13. Which nonverbal actions may impact communication between people of different cultures?

14. When interacting with a person using a mobility device, security personnel should:

15. When communicating with a person who is deaf or hard of hearing, security personnel can help the process by:

16. Hallucinations can be a symptom of which of the following?

17. Two major emotional factors that security personnel need to focus on to maintain self-control are:

18. Whenever possible, security personnel should attempt to generate voluntary compliance without resorting to .

19. A key principle in maintaining public trust and respect is ensuring that any use of force is .

20. Persons managing a mental illness can have a substantially diminished capacity for coping with the ordinary demands of life.